This policy applies to WorkMate OS subscriptions, trials, modules, add-ons, beta offers, annual plans, monthly plans and other digital service purchases unless different written terms apply.

WorkMate OS subscriptions provide access to digital software and AI-assisted services. Once access has started or usage has occurred, fees are generally non-refundable except where required by law, stated at checkout or agreed by us in writing.

If a free trial is offered, you can cancel before the trial ends to avoid being charged. If you do not cancel before the trial ends, the plan may convert to a paid subscription on the terms shown when you joined.

Discounts, beta offers and promotional pricing apply only for the stated period and may not be exchangeable for cash, credits or retrospective discounts.

You may cancel a subscription for future billing periods through your account where available or by contacting support. Cancellation stops future renewals but does not automatically refund the current billing period.

If you cancel during a billing period, your access may continue until the end of that paid period unless the account is terminated for breach, legal risk or security risk.

We may provide a refund, partial refund or account credit where there has been a duplicate charge, clear billing error, unauthorised charge that is promptly reported, or a paid feature was materially unavailable and we could not reasonably fix it.

We may decline refunds for change of mind, unused time, failure to cancel before renewal, reduced usage, rejected AI outputs, dissatisfaction caused by unreviewed outputs, issues caused by third-party integrations or breaches of our terms.

Annual plans are priced on the basis of a longer commitment and are generally non-refundable after the paid period starts. If a refund is required by law or agreed by us, it may be calculated after deducting used months, discounts, payment costs and any non-refundable setup or onboarding work.

To request a refund, email info@workmatesystems.co.uk with your account email, invoice number, purchase date, amount charged and the reason for the request. We may ask for additional information to verify the payment and account.

Refunds, where approved, are normally returned to the original payment method. Payment processors and banks may take additional time to complete the refund.

Nothing in this policy limits mandatory consumer, cancellation or refund rights that apply by law. Where mandatory law gives you stronger rights, those rights apply.